Purchase Order Program
Check Out Our New And Easy To Use Purchase Order System

Returns Policy and Procedures

Oops! Did Grandma already purchase this item as a surprise? Do you no longer need the item you purchased? As a part of our loyalty to you, Discover This offers a “no questions asked” returns policy. No matter what the reason, we are happy to assist you with your return.

  • You must first contact us for a return authorization number (RA#)
  • Items must be unopened, unused, and we must still be able to sell it
  • Items must be sent back within 30 days of your original receipt of the item
  • Ensure that returns are adequately packaged, insured, and tracked
  • Shipping costs to you are non-refundable; the costs to return the item are your responsibility

Unfortunately, we will not be able to refund items that do not meet the above conditions.

Holiday Return Policy conditions:

We have extended our standard 30 day return policy for the holidays. Items ordered as gifts that ship before January 1, 2012 may be returned for a refund until 4:00 pm central time on January 31, 2012. If you are returning an item within the timeline of our Holiday Return Policy, please be sure to follow the same procedures as our standard returns policy.

Items that you return or exchange must be in the condition that you received them and in the original box. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment.

If you have any questions regarding your return please call one of our Customer Service specialists toll free at 877-589-9109.

Return Policy for Defective Merchandise

If the item you received has a manufacturing defect or if you received an item different than the one you ordered, please contact customer service (877-589-9109) immediately so we can promptly resolve the issue for you. Upon determining that an item is defective, we will replace it with the identical item at our expense. If the wrong item was shipped to you, we will replace it with the correct item at our expense.

Complete the information below and we will email your RA number and shipping instructions. Once you receive your RA number, be sure to package the item(s) carefully.

If you have received a product that is defective, please complete the form below and we will reply with procedures on how to receive a replacement product.
Your Name:
Your E-mail Address: (required)
Subject:

Please include order number and reason for return below:

 

Shop by CategoryShop by AgeShop by Price
Like Us on Facebook Watch Us on YouTube Join Us on Google Plus
DiscoverThis Science Kits and Toys is upfront Renaissance Retail, LLC, Internet Shopping, Lake Forest, IL Read Your Store Reviews